Short lines of decision
The founders do the work and make the decisions, so nothing waits for sign-off further up an org chart. If a project needs more hands, we bring in specialists we know, and you are told who they are.
Independent by design
We don't resell licences and we don't carry sales targets from software vendors. Sometimes we recommend buying nothing. We disclose every tie, including to Operient, which shares a founder with Kritavi.
Based in Reykjavík
We work mainly in Iceland and the Nordics, and take on work elsewhere in Europe when it fits.
Our deepest platform is ServiceNow
All three founders have owned or built it from the inside. We use it when scale and regulation call for it, and say so when something simpler will do.
How deep we go on ServiceNow →The founders
Designs governance that holds up when an auditor or supervisor looks. Led an IRM and privacy rollout in a bank as ServiceNow platform owner, and has prepared evidence for internal and external audit. Close to 20 years in IT and banking.
LinkedIn →
Connects strategy to what actually ships. A former platform owner who has owned and built ServiceNow Strategic Portfolio Management since 2017. More than 20 years leading complex programmes in IT and pharmaceuticals (PRINCE2, IPMA, Scrum).
LinkedIn →
Designs the data model everything else depends on. Lead architect of a greenfield CSM and ITSM implementation, with ITSM designed to meet ISO 27001 requirements. Former product owner for ServiceNow CSM and ITSM.
LinkedIn →Seven ServiceNow certifications between the three founders. Full profiles and certifications →