AI

AI doesn't carry accountability —
people do

AI tools are already in most organisations, often before anyone decided who owns them. The question is no longer whether to use AI. It is who decides what it may do, what data it may touch, and who answers when it gets something wrong.

The AI journey

A short, fixed engagement that ends in a plan you can act on

1–2 WEEKS · PRICE ON REQUEST

We look at where you stand, where the opportunities are, and what stands in the way. The first journey covers one process area.

You get
  • Opportunities for AI in your operations, ranked on value, cost, risk and capacity to deliver
  • A first assessment of your capability and your risk
  • Who should own what: decisions, testing and documentation
  • A 90-day plan, with the first use case scoped to build

From there we build that first use case into production, with clear ownership, testing and documentation, or you stop. Both are fine outcomes.

How we run it: Operient

For the AI journey we use Operient, a platform for AI investment decisions. Every opportunity is scored on the same five questions: is there a real problem, where AI helps and what stays with people, what must be in place, whether it pays off, and whether to do it now. Each one ends in a clear decision:

Invest nowGoverned pilotDeferKeep human-led

Assumptions and the capability snapshot are kept on record. When AI capabilities or your operation change, the assessment is re-scored and shown next to the previous one, so you can see what moved and why.

Operient is a separate company that shares a co-founder with Kritavi. About Operient →

What we have built

AI on a live platform, with a human at the decision

In production since Feb 2026Summaries and resolution notes in Icelandic

Now Assist summaries and resolution notes for cases and incidents, written in Icelandic.

Built and pilotedA bounded case-to-incident agent

Recommends when a case should become an incident. A human approves before anything is created. Not yet in production when the founders left.

Built by the founders for a Nordic IT service provider, before Kritavi was founded. See selected work →

Not: building our own AI models, or AI strategy without a plan you can execute.

Start here

Does any of this sound familiar?

Thirty minutes with a founder about where you stand. No obligation. If we can help, you get a written proposal with scope, duration and price.